AYS

This week at the Albany Marriott the class was introduced to a new department. The new department we are in is the front desk which included front desk, at your service, concierge, and bell men. When we first got there the class stayed together and Micheal the front desk manager expained to us what each job does. The front desk checks in and checks out all of the guest. At your service answers any telephone calls that come to the hotel. They answer any questions or transfer the phone calls to another department. Concierge is for any members or the hotel. and the bell men carry your bags to you room, drive you anywhere you need to go, or get you anything you need. After Micheal explained what everyone did at the different jobs we split up into groups. My group went to AYS ( at your service) in that room was Ryan and Stephanie. Their job is to answer any phone calls that come to the hotel. Most calls have to be transferred to another department, or it could be a guest calling to complain or ask question. Their job is pretty much to do what ever will make the guest happy. If they cant help the guest directly, they will contact the right person that can help the guest. Even though all they do is answer phones their job can be hard because they get alot of screaming guest yelling at them for something they have no control over at all. But their job is to do what they can to help the guest.