AYS

This week at the Albany Marriott the class was introduced to a new department. The new department we are in is the front desk which included front desk, at your service, concierge, and bell men. When we first got there the class stayed together and Micheal the front desk manager expained to us what each job does. The front desk checks in and checks out all of the guest. At your service answers any telephone calls that come to the hotel. They answer any questions or transfer the phone calls to another department. Concierge is for any members or the hotel. and the bell men carry your bags to you room, drive you anywhere you need to go, or get you anything you need. After Micheal explained what everyone did at the different jobs we split up into groups. My group went to AYS ( at your service) in that room was Ryan and Stephanie. Their job is to answer any phone calls that come to the hotel. Most calls have to be transferred to another department, or it could be a guest calling to complain or ask question. Their job is pretty much to do what ever will make the guest happy. If they cant help the guest directly, they will contact the right person that can help the guest. Even though all they do is answer phones their job can be hard because they get alot of screaming guest yelling at them for something they have no control over at all. But their job is to do what they can to help the guest.

Market server

This week at the Marriott I worked as a market server. I worked with Dan the restaurant manager, Ginny, and Mary-Anne. This week was very busy for the market, not only was it open to the public but there was a reservation for a party of 12, and a reservation for a party of 9. When I first got there they had some tables moved around so the parties could sit together. They had me make sure that tables settings were right. The party of 12 was coming first, so the next thing they had me do was fill all of their water glasses up with water. Then Mary-Anne showed me that there are two different types of glasses for different types of beverages. One glass was for soda only, and the glass was for iced tea and lemonade. For iced tea, lemonade, and diet soda you put a lemon on the side of the glass. When that party of 12 came in things got very busy and it got harder for me to help the employees because they had to move as quickly as possible. When ever I would see one of the servers come back with dishes I would offer to take them to the dish washer to help things go faster. once more customers came to eat I watched how quickly and efficiently they had to move to make sure that all the customers were happy. When ever I saw that a glass was empty I would ask them if they wanted more to drink then go get it for them. I would say this is one of the best experiences that I had at the Marriott because I got to see everyone hard at work, and I helped as much as I could.